FAQ

Creating an account is quick. Choose “Sign Up” on the website, enter your basic details (name, email, address, and phone), and set your login credentials. Use accurate information from the start—your details must match your documents later during verification, especially if you plan to withdraw. After registration, check your email for any confirmation message (if prompted). Once you’re logged in, you can head straight to the cashier to deposit, or browse games first and decide what you want to play. If you’re planning to claim a promo code, it’s smart to review the bonus you want before depositing so you enter the correct code at checkout.

Planet 7 Casino features multiple new-player offers, including: The main welcome package is up to $7777 with code 1PLANET. This package is spread across the first 8 deposits, using codes 1PLANET through 8PLANET, and commonly carries a 60x playthrough requirement (as listed in the offer details). You may also see the $25 Free Chip for new players with code 25FREECHIP (no deposit required). It has a playthrough requirement (typically 30x on slots/keno and 60x on table games/video poker) and a listed cashout cap of $100. Another common offer is 50 Free Spins on Slots (cashout up to $100, per promo details). Bonus availability can vary by location and promotion terms, so always confirm eligibility and rules in the cashier or promo page before you claim.

Yes—Planet 7 Casino may offer a no deposit option for eligible new players: a $25 No Deposit Free Chip using code 25FREECHIP. This type of bonus is usually a manual opt-in or requires code entry (depending on how it’s presented in your account). It’s designed to let you play without funding first, but it typically comes with stricter rules than deposit matches—such as wagering requirements and a maximum cashout (commonly $100 for this specific offer). Also note: country restrictions apply. This no deposit bonus is restricted in Austria, France, Germany, Netherlands, Spain, the United Kingdom, Union of Comoros, and all FATF blacklisted countries.

Most deposit bonuses require you to enter the code inside the cashier during your deposit. Log in, open the cashier, choose your payment method, and look for the promo/bonus code field before confirming the transaction. Examples of common codes include: 1PLANET (welcome package entry point) THEWORKS175 (175% No Rules deposit bonus) VALHALLA (275% + 40 spins on Asgard) 250MORE (250% match) 25FREECHIP ($25 no deposit free chip) If your code doesn’t apply, double-check minimum deposit rules (often $30 for deposit promos) and country eligibility.

A wagering requirement (also called playthrough) is the amount you must bet before bonus-related winnings become eligible to withdraw. At Planet 7 Casino, many deposit bonuses use playthrough based on deposit + bonus. Common examples: 30x (deposit + bonus) on slots and keno 60x (deposit + bonus) on table games and video poker (often because they contribute at a reduced rate) Planet 7 Casino bonuses are often sticky, meaning the bonus amount itself is not directly withdrawable. Typically, you play through the required amount, and once met (and other terms are satisfied), you can request a cashout of eligible winnings. Some promotions may also include max bet limits while a bonus is active (often around $10/spin) and game restrictions.

Yes—Planet 7 Casino advertises the 175% No Rules Deposit Bonus with code THEWORKS175 as having no wagering requirements. Key details: Minimum deposit: $30 Eligible games: All games Max cashout: No limits Activation: Code required Country restrictions: not available in Austria, France, Germany, Netherlands, Spain, the United Kingdom, Union of Comoros, and FATF blacklisted countries Even when a promo lists “no wagering,” other terms may still apply (like verification requirements before withdrawal and standard anti-fraud checks).

In general, slots, keno, and scratch cards contribute the most toward wagering—commonly 100% contribution. Table games and video poker often contribute less (commonly 50%), which is why their wagering requirement is typically listed as 60x versus 30x for slots/keno. Some coupons exclude certain games entirely. Commonly restricted titles include Baccarat, Craps, Pai Gow Poker, Roulette, Sic Bo, and War for specific deposit and no-deposit promotions. If you’re playing with a bonus active, it’s best to confirm the eligible games listed in that promo so your bets count the way you expect.

Planet 7 Casino supports a wide range of payment methods, including Visa, MasterCard, American Express, Discover, Neteller, and Bank Wire Transfer, plus crypto options like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), and Tether (USDT). Supported currencies include USD and several crypto denominations such as Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, and Tether. For players who like speed and flexibility, crypto can be a strong option—especially if you prefer using digital currency for deposits and withdrawals.

To withdraw, log in, head to the cashier, choose your withdrawal method, and submit your request. Before a first withdrawal is approved, Planet 7 Casino may require verification (KYC) to confirm your identity and payment details. Timelines vary by method and by account status (verified vs. not verified). Crypto withdrawals can be quicker after approval, while bank wires can take longer due to banking processing times. One more tip: if you claimed a bonus, make sure you’ve met all wagering requirements and followed promo rules (including any max cashout limits on free chips/free spins) before requesting your payout.

KYC (Know Your Customer) is the identity verification process used to protect players and prevent fraud. You may be asked to provide documents such as: A government-issued ID Proof of address (like a utility bill) Proof of payment method (where applicable) The key is to ensure your registration details match your documents. Verification helps keep the platform safer, prevents unauthorized withdrawals, and supports fair play—especially when larger cashouts are involved.

Yes, Planet 7 Casino is designed to work on mobile browsers, allowing you to log in, deposit, and play on compatible smartphones and tablets without needing a separate app in many cases. For the smoothest session, keep your browser updated, use a stable connection, and close unused background tabs. If a game doesn’t load, try refreshing the page or switching browsers.

If you need help with account access, bonus codes, deposits, or withdrawals, Planet 7 Casino support is available via: Email: help@planet7casino.com Phone (USA/CANADA Toll Free): 1-888-402-2065 Phone (International): 1-888-402-2065 Live chat: available (when enabled on-site) For faster assistance, include your username, the email on the account, and a clear description of the issue (plus screenshots if it’s a technical problem).