Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Planet 7 Casino’s website, create or use a player account, play games, make deposits or withdrawals, and take part in promotions and related services (together, the “services”).

By visiting the site, registering an account, or using any part of the services, you confirm that you understand and agree to these site terms, along with any additional rules that apply to specific games, bonuses, or features. The purpose of this page is to set clear expectations and outline key rights, limits, and responsibilities for both you and Planet 7 Casino.

Adult Access Only - Who Can Use the Platform

Planet 7 Casino is intended for adults only. You must be at least the legal age for online gambling in the jurisdiction where you are located.

It is your responsibility to ensure that online gambling is legal where you live and where you access the services. Planet 7 Casino may restrict or block access in certain countries, states, provinces, or regions, and may decline registrations or transactions where it is not able to offer services.

Getting Started the Right Way - Account Registration Rules

To use real-money services, you’ll need to open a player account. When you register, you agree that:

• the information you provide is accurate, complete, and kept up to date
• your account is registered in your own legal name
• you will not create more than the number of accounts permitted by the operator
• you will follow the platform rules, including bonus terms and payment requirements

Planet 7 Casino may ask for additional details if information appears inconsistent, incomplete, or needs confirmation for security and compliance reasons.

Verification Checks - Why Documents May Be Requested

To protect players and the platform, Planet 7 Casino may request documents or information to confirm details such as your identity, age, address, and payment method ownership. This may include (depending on the situation) a government-issued ID, proof of address, or proof that a payment method belongs to you.

Verification may be required before certain withdrawals are approved, before bonuses are credited, or when account activity needs review. If requested documents are not provided within a reasonable time, access to some services may be limited until verification is completed.

Keep It Personal - Using and Protecting Your Player Account

Your account is personal to you. You may not share it, transfer it, sell it, or allow anyone else to use it - including friends or family members.

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe someone has accessed your account without permission, contact support as soon as possible so the team can help secure it.

Payments Made Clear - Deposits, Withdrawals, and Balances

Planet 7 Casino offers a range of payment options, which may include Visa, MasterCard, Discover, American Express, bank wire transfer, Neteller, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), and Ripple (XRP). Available methods can vary by location, account status, and internal risk and compliance checks.

Key points to understand:

• processing times and limits can differ by method and may change over time
• balances shown in your account can reflect pending transactions, holds, or review status
• withdrawal requests may be reviewed before approval, including reasonable checks to confirm account ownership, gameplay integrity, and verification status
• Planet 7 Casino may refuse, reverse, or delay a transaction where it reasonably believes it is required for security, fraud prevention, legal compliance, or to correct an error

If you have questions about a specific transaction, contact support with as much detail as possible (date, amount, and method).

Bonus Rules That Matter - Promotions, Free Spins, and Free Chips

Bonuses and promotions can have additional bonus terms that apply on top of these site terms. Always review the specific offer details before opting in, depositing with a code, or playing with promotional funds.

Common promotion conditions may include:

• eligibility requirements (new players only, location limits, or account verification)
• time limits (for claiming, wagering, or using free spins)
• wagering requirements and game contribution rates
• maximum bet limits during bonus play (for example, a maximum of $10 per spin may apply)
• game restrictions (certain titles may not be eligible for bonus play)
• maximum cashout rules for some offers (for example, no-deposit offers may be limited to $100)
• sticky bonus behavior, where bonus funds are not withdrawable until requirements are completed

Planet 7 Casino may also void promotional benefits where it reasonably believes there has been misuse, including multiple accounts, bonus abuse patterns, or play that conflicts with promotion-specific rules. Where promotions are offered with codes (such as 1PLANET or 25FREECHIP), the correct code must be entered as instructed, and the promotion must be used in line with its stated conditions.

What You Can Expect - Game Access and Service Availability

Planet 7 Casino works to provide reliable access to games and services, including titles powered by Real Time Gaming. However, access may vary due to:

• your location, device, browser, or internet connection
• scheduled maintenance or emergency fixes
• software updates, game adjustments, or provider changes
• temporary outages, delays, or technical issues

Some games, promotions, features, or site sections may be added, removed, suspended, or limited at any time. Planet 7 Casino does not promise that every game or feature will always be available in every region or on every device.

Play Fair - Prohibited Conduct and Misuse

You agree to use the services responsibly and honestly. Prohibited behavior includes, for example:

• providing false, misleading, or stolen information
• fraud, collusion, or attempting to gain an unfair advantage
• chargeback abuse or intentionally disputing legitimate transactions
• bonus abuse, including multiple accounts or pattern-based exploitation of promotions
• using bots, scripts, automation tools, or unauthorized software
• attempting to manipulate game outcomes, systems, promotions, or account balances
• allowing another person to play through your account or playing on behalf of someone else
• using the site for unlawful purposes

These examples are not exhaustive. The core expectation is straightforward: play in good faith and follow the platform rules.

Platform Protection - When Planet 7 Casino May Limit or Close an Account

To maintain a safe, fair service, Planet 7 Casino may take reasonable actions when rules are broken or when an account requires review. This may include:

• limiting access to certain features while verification is pending
• declining or pausing withdrawals while checks are completed
• removing promotional credits or stopping a promotion tied to misuse
• restricting gameplay, deposits, or redemption of bonuses
• suspending or closing an account where there is a reasonable basis to believe the rules have been breached, verification cannot be completed, or the services are being misused

Any action is intended to protect players, platform integrity, and compliance obligations, and will be handled in a balanced, case-specific way where possible.

When Things Go Wrong - Errors, Mistakes, and Technical Interruptions

From time to time, errors can occur, including game malfunctions, interrupted sessions, incorrect display of bonuses, pricing or paytable issues, or balance discrepancies caused by technical faults.

Planet 7 Casino reserves the right to correct obvious mistakes and to address the impact of technical issues in a fair and reasonable manner. If a game, bonus, or transaction is affected by a malfunction or system error, related results may be adjusted or voided where appropriate to reflect what would have occurred without the error.

Responsible Gaming - Player Protection Comes First

Gambling should be treated as entertainment, not a way to make money. If playing stops being fun or feels difficult to control, consider taking a break and seeking support. Planet 7 Casino may offer responsible gaming tools or account restrictions that can help you manage play. You’re encouraged to use these options whenever needed.

Ownership and Site Content - Intellectual Property

The website, branding, design, text, graphics, software elements, and other original content are owned by Planet 7 Casino or used under license. You may use the site for personal, non-commercial purposes in line with these service terms.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission, except where allowed by law.

Partners Behind the Scenes - Third-Party Providers and Linked Services

Some parts of the services may be provided by third parties, such as game developers, payment processors, identity verification services, and other technical partners. These services can be subject to availability, technical limitations, and provider-specific rules.

The site may also contain links or references to third-party services. Planet 7 Casino is not responsible for external websites or services that it does not operate.

A Fair Boundary - Limitation of Liability

Planet 7 Casino is not responsible for losses or damages caused by circumstances outside its reasonable control or unrelated to its direct operation of the services. This can include, for example, connectivity issues, unsupported devices, user mistakes, third-party interruptions, force majeure events, or misuse of the platform.

Nothing in these conditions of use limits any responsibility that cannot legally be limited under applicable law.

Service Provided “As Available” - No Guarantees

The services are provided on an “as is” and “as available” basis. Planet 7 Casino cannot guarantee uninterrupted access, constant availability of games or payment methods, or error-free operation at all times. Service performance can be affected by maintenance, updates, and events beyond the operator’s control.

Updates Over Time - Changes to These Terms

Planet 7 Casino may update these site terms from time to time to reflect service changes, legal requirements, or operational improvements. The latest version posted on the website will apply from the date it is published, unless otherwise stated.

You should review this page periodically. Continuing to use the services after an update means you accept the revised terms.

Other Helpful Pages - Related Policies You May Need

Depending on how you use the platform, additional policies may apply. These can include the Privacy Policy, Cookie Policy, bonus-specific rules, and responsible gaming guidance. Where verification and payment reviews are required, AML/KYC-related requirements may also apply.

Need Help? Contact Planet 7 Casino Support

If you have questions about these site terms or your use of the services, contact Planet 7 Casino using the official support channels:

• Email: help@planet7casino.com
• Phone (USA/Canada Toll Free): 1-888-402-2065
• Phone (International): 1-888-402-2065
• Live chat: available on-site when online

These rules are here to keep expectations clear and to support a fair, secure experience for everyone. By continuing to access or use Planet 7 Casino, you agree to follow the platform rules and any promotion-specific conditions that apply to your play.